Frequently Asked Questions

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CAN INDIVIDUALS OR ORGANIZATIONS THAT ARE NOT IN THE TRADE PRINTING INDUSTRY ORDER ON YOUR WEBSITE?

No, this website offers wholesale pricing for the trade printing industry. In order to access special pricing for the printing trade industry, you must be involved in the trade printing industry and register for an account.

WHAT FORMATS ARE ACCEPTED FOR FILES?

High-resolution PDF files are the only type of files we accept for trade printing orders, since PDFs will embed all fonts and graphics. This ensures that there are fewer printing issues and less possibility of shifting text and graphics. Please ensure that your PDF files have been set to include bleeds.

SHOULD I SUBMIT ONE PDF WILL ALL PAGES OR INDIVIDUAL PDFS FOR EACH PAGE?

For multipage documents, we prefer that you submit just one PDF file with all pages included. If you do submit individual PDF files for each page, please make sure that the file name starts with the page number. For instance, call the cover 01, inside cover 02, first inside page 03, etc.

SHOULD I SUBMIT THE PDF FILE AS READER SPREADS OR PRINTER SPREADS?

Your file should be submitted as single pages in reader order. Our software will then format it for printing.

DO YOU PRINT NONSTANDARD SIZES?

Yes, we do. For multipage documents, we offer three standard sizes — 5 ½ x 8 1/2, 6 x 9, and 8 ½ x 11. For nonstandard sizes, simply select the next largest size. For example, for a 7 x 10 book, select the 8 ½ x 11 size.

DO YOU CHARGE EXTRA FOR BLEEDS?

There is no extra charge for bleeds, that is part of our standard pricing. If your file does have bleeds, please ensure that you set up at least 1/8 inch on all four sides of the page.

HOW DO YOU COUNT PAGES?

Pages are counted like pages in a book. So if you have one sheet of paper with printing on both sides, that would be 2 pages.

DO YOUR PRICING CALCULATORS INCLUDE ALL CHARGES?

There are no additional charges that are not reflected on our pricing calculators.

CAN I GET SAMPLES OF YOUR PAPER STOCKS?

Yes, if you request a sample package from us, we will include a plastic coil book that has samples of all our paper stocks in it. The sample kit is free of charge and can be ordered at the sample link at the top of the page and throughout our website.

CAN YOU PRINT LANDSCAPE PERFECT BOUND BOOKS?

Yes, we can print and bind landscape perfect bound books.

WHAT IS YOUR ORDERING PROCESS?

Simply enter all of your product specs on one of our calculators. Then just click on Add to Cart & Upload Files button and you will be redirected to a page to upload your files. Once done, you then click View Cart and check out.

HOW CAN I UPLOAD FILES?

Files can be uploaded as part of our ordering process or sent via email. Many of our clients use the free service wetransfer.com to transfer large files.

WHEN SHOULD I EXPECT MY PDF PROOF?

Orders submitted before 2:00 PM EST on a business day will uploaded the same day. Orders submitted after 2:00 PM EST or on non-business days will be uploaded the following business day. You will be notified via email when the PDF proof has been uploaded for review. When you order a press proof, you must first approve a PDF proof before we will print your press proof.

DO YOU RECOMMEND PRESS PROOFS?

We highly recommend press proofs if you have concerns about your files, such as whether your graphics are high resolution or whether colors will print correctly. Press proofs will be printed on the paper stock you selected and bound per your specifications. Press proofs sent via UPS ground service cost $40, while press proofs sent via UPS overnight service cost $75. Press proofs are typically shipped 1 business day after PDF proof approval.

CAN CHANGES BE MADE TO FILES AFTER THE INITIAL FILE UPLOAD?

At DigiTrade Printing, we want you to be thrilled with your trade printing order, so we do allow you to submit new files. You can upload new files as along as you have not approved your file for printing. Once you have approved your file for printing, you should call us if you find a need to change your file. If your trade printing order has not started printing, we will hold the order so that you can upload a new file. If your order has started printing, you will not be able to make changes.

WILL THE COLORS FROM YOUR PRESSES MATCH THE COLORS ON MY COMPUTER SCREEN?

In order to keep our prices low, we cannot match colors. There will always be some variation between the colors on a computer screen and those on a printed piece. All of our printing is done on digital presses using a pleasing color standard. It is possible that the same job printed at different times will have slightly different colors and there may be a slight color shift throughout the same order.

WHAT ARE YOUR STANDARD TURNAROUND TIMES?

Unlike our trade printing competitors, we do not give you a range of days for production times. To us, it is not very helpful to give you an estimated production time of 5-7 days or 4-6 days. Our standard production times are 4 business days for multipage documents. You can select expedited production for an additional charge:

Normal production time: 4 business days
Rush production time: 3 business days for 10% extra
Super rush production time: 2 business days for 15% extra
Fastest production time: 1 bu siness day for 25% extra
Still not fast enough? If you need same day printing, call us at 1-877-977-3779 or chat online. If it is humanly possible, we will do it for you.

DO YOUR TURNAROUND TIMES INCLUDE SHIPPING TIME?

No, our turnaround times cover printing and bindery in our facility. UPS shipping times are in addition to our turnaround time and will depend on your location. Please see our Turnaround Times and Shipping page, which contains a detailed map of UPS shipping days from our facility. You can also expedite UPS shipping by selecting overnight, 2nd day air, or 3-day UPS service.

WILL YOU NOTIFY ME WHEN MY ORDER SHIPS?

Yes, you will receive an email from us the day after your order ships with the UPS tracking information.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Your order must be paid by credit card (we accept Visa, MasterCard, Discover, and American Express) or PayPal. Charges will appear on your credit card as Integrated Concepts Group, Inc., our parent company.

CAN YOU HARD COVER BIND BOOKS?

At this time, we cannot hard cover bind books.

ARE MY FILES ARCHIVED?

We archive all client files for a period of at least two years. You can reorder during that time without resubmitting your files.

WHAT IF I AM NOT SATISIFIED WITH MY ORDER?

Under our 100% satisfaction guarantee, we will either reprint your order at no cost or refund your entire purchase price. The choice is yours. Simply contact us for either option.

Why Choose DigiTrade Printing?

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